海登酒店-住客评论

Guest（Other） 2026-02-01
Staff was helpful when they noticed that ********* had double booked me in their system and charged me twice. Location was very convenient
酒店回复：
Hello Adriana, thank you for your feedback. We are happy to hear you staff was able to assist you with your double bookings. Thank you for choosing us and we hope to welcome you again soon!
Guest（Couple） 2026-02-01
No. My reservation was change, from double beds to a king bed room for an handicapped preson. Shower had no curtains or glass door. 4 guest adults 1women 3men. The heat not working properly. Call maintenance, came to fix heat,then we return to room.heat blowing cold.There was no more heater.we slept wth clothes on. They ran out of blankets. Half of hotel had heat problems . The worst stay in newyork city.
酒店回复：
Hello Janie, we would like to sincerely apologize for the poor experience at our property. This is not the level of service we provide. Your comments have been shared with our Director of engineering and it has been taken care of. We hope you can us another opportunity in the near future to provide you with the service for which we are known
Guest（其他） 2026-02-01
O quarto estava em boas condi??es, a recep??o n?o foi muito boa, a recepcionista n?o estava em um bom dia, e n?o teve café da manh?, descemos dentro do horário estipulado e quando chegamos lá n?o tinha mais café e nada para comer
Guest（Business traveler） 2026-01-01
room was okay - the mattress on the bed is super thin. Not something I really expected from a 4 star hotel. The water pressure in the shower was extremely high, and the only water temperatures for the shower were 10/10 scolding, 7/10 hot, and then 1/10 arctic circle freezing. Some equipment in the gym was broken so basically only had dumbbells and cardio machines. the wifi in the room was also very spotty on my phone but worked better on laptop
酒店回复：
Hello Zach, thank you for your feedback. We would like to apologize if our bed did not exceed your expectations as well as having water pressure issues in your room. We do hope our staff was made aware of this as we have onsite engineers to further assist. We would also like to apologize about our fitness center as we have shared your comments with our team in order to get this fixed. Thank you for choosing to stay with us and we do hope to welcome you again soon!
Guest（Family） 2026-01-01
The staff was courteous. But the bed was very uncomfortable, we didn’t have full size pillows and the bathroom shower glass was so small the water would go out all over the floor. The complimentary breakfast was just pastries. It’s a beautiful place and location.
酒店回复：
Hello Jessica, thank you for your feedback. We are happy to hear you enjoyed our staff's service but would like to apologize if the bed was uncomfortable. We would also like to apologize if the continental breakfast did not exceed your expectations as we provide pastries, coffee, tea and yogurt. Thank you for staying with us and we hope you can visit us again in the future
Guest（其他） 2026-01-01
Nossa estadia foi razoável. De forma geral, todas as pessoas que trabalham no hotel foram muito educadas e prestativas, desde a equipe da recep??o até os times de limpeza e manuten??o — isso merece ser destacado positivamente. No entanto, tivemos alguns pontos importantes de aten??o. Durante a nossa estadia, enfrentamos uma semana de frio extremo, com temperaturas chegando a –13 °C, e o ar-condicionado/aquecimento do quarto n?o funcionava corretamente. Foi necessário acionar a manuten??o diversas vezes; o equipamento era ligado e desligado, mas n?o conseguia manter o quarto aquecido, o que causou bastante desconforto. Além disso, o quarto precisa de reforma, assim como o banheiro. Encontramos toalhas e len?óis rasgados, o que passa uma sensa??o de desgaste e falta de manuten??o mais cuidadosa. No geral, considero que foi um bom custo-benefício, especialmente pelo atendimento da equipe, mas n?o tenho certeza se voltaria a me hospedar neste hotel, principalmente devido as quest?es estruturais e de aquecimento.
酒店回复：
Hello Juliana, thank you for your feedback. We are happy to hear you enjoyed our staff's willingness to help as well as exceeding your expectation with our housekeeping services but would like to apologize for the issue with the heating in your room. This is not the level of service we strive to provide and for that we are sorry. We have shared your comments with our Director Of Engineering who has taken care of this. Thank you for staying with us and we hope another opportunity can be given in the future to visit us again
Guest（家庭旅游） 2026-01-01
La ubicacion del Hotel muy buena. Reservamos una habitacion para 4 personas con dos camas la cual resulta muy peque?a para la cantidad de personas y el equipaje. Colchones de camas en condiciones regulares y mobiliario con deficiencias. Lo que si hay que mencionar es la atencion del personal, siempre muy amables y serviciales. Especialmente en el area de desayunos ya que fuimos muy bien atendidos por Fernando el cual se destaca por satisfacer las necesidades de nosotros como clientes.
酒店回复：
Hell Salvador, thank you for your feedback. We are happy to hear you enjoyed our location as well as our friendly staff as they aim to provide the best guest service possible. On that note, we would like to apologize if the room space did not exceed your expectations. We have shared your comments with our team to see what we can do better. Thank you for choosing us and we hope to welcome you again soon!
Guest（其他） 2026-01-01
Nice location, nice staff and a good reasonably priced food and drinks menu. Parking is easy and there are nice views during the day. Travelling from the East you need to go past it and back on the opposite side of the road. Very pleasant
Guest（商务旅客） 2025-11-01
The room was dirty (noticeable dirt on the floor and bed skirt), half the wardrobe was missing a door, the bathroom light did not work (I let the front desk know my first night of three, and they never fixed it). The heating/cooling did not work (no matter what temp you moved it to, it never changed temperatures); and lastly, the thin linens, tiny pillows and plastic on the mattress made it difficult to sleep. All in all, not a pleasant stay.
酒店回复：
Hello Rebecca, thank you for your feedback. We would like to apologize for the poor experience at our property as this is not the level of service we strive for. Your comments have been shared with management in order to further look into this. We hope you can give us another opportunity in the near future to provide you with the service for which we are known
Guest（商务旅客） 2025-09-01
It look like very old hotel and was not much comfortable to stay over there, not much clean also.

海登酒店

客户评价 由实住客人提供的真实点评

Guest（Other） 2026-02-01

Guest（Couple） 2026-02-01

Guest（其他） 2026-02-01

Guest（Business traveler） 2026-01-01

Guest（Family） 2026-01-01

Guest（其他） 2026-01-01

Guest（家庭旅游） 2026-01-01

Guest（其他） 2026-01-01

Guest（商务旅客） 2025-11-01

Guest（商务旅客） 2025-09-01

客户评价由实住客人提供的真实点评